FORWARDING SERVICE USERS TAKE NOTE : WE HAVE MOVED TO A NEW ADDRESS. MORE INFO HERE
2014/02/17 : following the transition to our new interface, comments that were previously left in the Comments box of the orders do not appear on the customer side. However, please note that they do appear on our side. Therefore, they do not need to be rewritten.
2014/01/23 : in an effort to centralize messages, we have disabled the following email addresses : email@example.com and firstname.lastname@example.org. Please send all messages to email@example.com from now on.
2013/12/10 : Important changes to Registered SAL shipping. More info here.
2013/05/08 : please note that starting this day, all combination requests and shipping method modification requests need to be made in advance, ie before the invoice is issued. Once the invoice for a given order has been issued, we will not be able to accept any such requests. We thank you in advance for your understanding.
About communication issues for certain email addresses : please note that we have been encountering permanent issues with email addresses with the following domain names : qq.com, mchsi.com, earthlink.net, afrihost.co.za, att.net, sbcglobal.net, pacbell.net and bellsouth.net. If you wish to place orders on BIG IN JAPAN, please do not use an address with those domain names as most of our messages will probably be rejected. Thank you for your understanding.