2015/02/12 : starting from this day, all customers with monthly shipping will be billed for each item upon release without shipping fees. Global shipping fees will be billed at the end of the month. We thank you for your understanding.

2013/05/08 : please note that starting this day, all combination requests and shipping method modification requests need to be made in advance, ie before the invoice is issued. Once the invoice for a given order has been issued, we will not be able to accept any such requests. We thank you in advance for your understanding.

About communication issues for certain email addresses : please note that we have been encountering permanent issues with email addresses with the following domain names : mail.ru, prodigy.net, freenet.de, qq.com, mchsi.com, earthlink.net, afrihost.co.za, att.net, sbcglobal.net, pacbell.net and bellsouth.net. If you wish to place orders on BIG IN JAPAN, please do not use an address with those domain names as most of our messages will probably be rejected. Thank you for your understanding.