2014/08/20 : due to the new import restrictions imposed by the Argentinian government and all parcels bound for that country returning to us, we unfortunately have to stop shipping to individual customers in Argentina. If you are the owner of a special import license, please contact us before placing your order. All other orders from customers located in Argentina will be cancelled. We are deeply sorry for this inconvenience.
2014/07/30 : we are kindly reminding you that when you pay a Paypal invoice under a different name than the one you registered with us, you should include your order number with the payment (NOT by email). Otherwise we may have to reject your payment. We thank you for your understanding.
2013/05/08 : please note that starting this day, all combination requests and shipping method modification requests need to be made in advance, ie before the invoice is issued. Once the invoice for a given order has been issued, we will not be able to accept any such requests. We thank you in advance for your understanding.
About communication issues for certain email addresses : please note that we have been encountering permanent issues with email addresses with the following domain names : mail.ru, prodigy.net, freenet.de, qq.com, mchsi.com, earthlink.net, afrihost.co.za, att.net, sbcglobal.net, pacbell.net and bellsouth.net. If you wish to place orders on BIG IN JAPAN, please do not use an address with those domain names as most of our messages will probably be rejected. Thank you for your understanding.